Description
Effective communication is at the heart of quality care for people living with dementia. This online course is designed for aged care workers, home and community care staff and disability support workers who want to build confidence, reduce distress behaviours, and strengthen person-centred support skills. You’ll learn how dementia affects communication, how to use simple verbal and non-verbal techniques, how to respond calmly in challenging situations and how to create supportive environments that promote dignity, trust and emotional wellbeing. With real-world strategies you can apply immediately, this course helps you connect more meaningfully with clients while improving safety and quality of care.
Objectives
This online course covers:
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Understanding dementia and how it affects communication, behaviour, and emotional responses
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Recognising common communication changes experienced by people living with dementia
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Key principles of effective, person-centred communication
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Practical verbal communication techniques to improve understanding and connection
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Using non-verbal communication, including body language, facial expression, and appropriate touch
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Active listening skills and responding to emotions rather than just words
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Strategies for communicating during distress, confusion, or challenging situations
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Adapting communication approaches across the different stages of dementia
Certificate
By completing/passing this course, you will attain the certificate Certificate of Completion
Learning credits
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