Quality Online Training for the Community Services Sector

This course provides disability support workers with comprehensive training in managing diabetes and administering subcutaneous injections safely. Participants will learn about subcutaneous techniques, risk management, and infection control in the context of injections. The course also covers the physiology of diabetes mellitus, the roles of insulin and glucagon, and the differences between Type I and Type II diabetes. Key topics include managing hyperglycaemia and hypoglycaemia, understanding diabetic neuropathy, and effective planning and management strategies. Gain the skills and confidence to provide safe and effective support for individuals living with diabetes. Read more

This engaging online course empowers aged care workers to deliver safe, person-centred care to older people experiencing cognitive impairment, including dementia and delirium. Learn how to identify behavioural changes, mitigate clinical risks, respond safely to triggers, and work effectively within behaviour support plans. Aligned with Aged Care Quality Standards, the course also covers legal and ethical considerations around restrictive practices, shared decision-making, and collaborative care planning—ensuring quality care that puts the person first.   This course has been mapped to the Aged Care Quality Standards: 1.2.2, 3.2.5, 3.3.3 & 5.6.1 Read more

This engaging online course equips aged care workers with the knowledge and practical strategies to provide person-centred, trauma-aware, and culturally safe care for people living with dementia. Learn how to recognise early signs, communicate effectively, respond to behavioural changes, and work collaboratively with families to enhance wellbeing and dignity at every stage of the dementia journey.   This course has been mapped to the Aged Care Quality Standards: 1.1.2, 1.2.2, 3.2.6, 5.1.3 & 5.6.1 Read more

In aged care, it’s not just about physical support — it’s about making people feel seen, heard, and safe. This online course empowers care workers to recognise early signs of psychological distress, respond with empathy, and confidently support older people experiencing anxiety, depression, loneliness, or suicidal thoughts. Learn practical strategies to protect mental wellbeing, promote dignity, and create a safe, connected environment where older people can thrive.   This course has been mapped to the Aged Care Quality Standards: 5.5.5 & 7.1.3 Read more

This essential online course empowers aged care workers to recognise and respond to psychosocial risks, build mentally healthy workplaces, and understand their rights and responsibilities under the Fair Work and WHS Acts. Learn practical strategies for managing stress, supporting your own wellbeing, and contributing to a psychologically safe and inclusive care environment. Because your mental health matters too.   This course has been mapped to the Aged Care Quality Standards: 2.2.2 & 2.8.2 Read more

In everyday interactions, people often share personal struggles unexpectedly. The Incidental Counsellor course equips individuals with the skills to provide supportive, empathetic responses in these moments. While not a substitute for professional counselling, this training empowers participants with communication techniques, active listening, and self-awareness strategies to create a safe and understanding space. Learn how to manage biases, enhance empathy, and develop key counselling skills to offer immediate comfort and support when it’s needed most. Read more