Quality Online Training for the Community Services Sector

This online course supports disability support workers to build the knowledge and practical skills needed to understand and respond appropriately to regulated restrictive practices (RRPs). The course explores the different types of restrictive practices, including seclusion, chemical, mechanical, physical and environmental restraint, and the strict conditions under which they may ever be used. Participants gain an understanding of the legislation and governance underpinning RRPs, including the NDIS Quality and Safeguarding Framework, and their responsibilities when it comes to authorisation, documentation and reporting. The course also covers how to recognise and respond to a reportable incident, and how to support a person with disability who discloses abuse. Helping workers understand that RRPs must only ever be used as a last resort, this course equips participants to work within a person-centred, rights-based and trauma-informed approach, ensuring the dignity and safety of the people they support. Read more

This online course builds the knowledge and confidence workers need to recognise signs of abuse, neglect, exploitation and other reportable incidents, understand their responsibilities under the NDIS and respond appropriately when an incident or concern arises. Participants will explore real-world situations that may occur in disability support, including serious injury, abuse and neglect, sexual misconduct and the unauthorised use of restrictive practices. The course also covers what to do when someone discloses abuse, how to record and report concerns and the worker’s role within an organisation’s incident management process. Read more

This vital online course equips aged care workers with the knowledge and confidence to identify, respond to, and escalate medical emergencies in older people. Rooted in person-centred, trauma-aware care, the course prepares you to act swiftly, safely and within your scope of practice, helping ensure the best outcomes for those in your care.   This course has been mapped to the Aged Care Quality Standards: 2.9.6, 3.2.5 & 3.3.3 Read more

The course covers the basic anatomy and physiology of swallowing and provides a detailed understanding of dysphagia, including the causes and challenges of severe dysphagia. You’ll learn the importance of individualised mealtime plans, the risks associated with dysphagia, and how to implement emergency interventions when necessary. The course also explores the balance between dignity of risk and duty of care, ensuring that you provide compassionate and informed support to those with complex swallowing difficulties. Read more

This course explores the importance of sexual autonomy for older people in aged care, with a focus on the updated Aged Care Quality Standards. Participants will delve into topics such as intimacy and sexuality, emphasising the rights of older individuals to express themselves freely and without judgment. The course addresses sensitive issues, including sexuality, dementia, and consent, offering insights into navigating these complex areas ethically and compassionately. Learners will also gain practical strategies for supporting the rights of older people in a non-judgmental manner, fostering dignity, respect, and inclusivity within aged care settings.   This course has been mapped to the Aged Care Quality Standards: 1.1.3, 2.1.5 & 7.1.6 Read more

Develop essential skills in stoma care with this course designed for disability support workers. Gain an understanding of the basic anatomy and physiology of the elimination system, as well as the different types of intestinal stomas and urostomies. The course covers comprehensive stoma care, including infection control, understanding ostomy systems, and managing the risks associated with stomas. You'll also learn the importance of monitoring and reporting changes, along with the legal considerations necessary to ensure safe and effective care. Equip yourself with the knowledge and confidence to provide high-quality support to individuals with stomas. Read more