Quality Online Training for the Community Services Sector

This engaging online course equips aged care workers with the knowledge and practical strategies to provide person-centred, trauma-aware, and culturally safe care for people living with dementia. Learn how to recognise early signs, communicate effectively, respond to behavioural changes, and work collaboratively with families to enhance wellbeing and dignity at every stage of the dementia journey.   This course has been mapped to the Aged Care Quality Standards: 1.1.2, 1.2.2, 3.2.6, 5.1.3 & 5.6.1 Read more

In aged care, it’s not just about physical support — it’s about making people feel seen, heard, and safe. This online course empowers care workers to recognise early signs of psychological distress, respond with empathy, and confidently support older people experiencing anxiety, depression, loneliness, or suicidal thoughts. Learn practical strategies to protect mental wellbeing, promote dignity, and create a safe, connected environment where older people can thrive.   This course has been mapped to the Aged Care Quality Standards: 5.5.5 & 7.1.3 Read more

This essential online course empowers aged care workers to recognise and respond to psychosocial risks, build mentally healthy workplaces, and understand their rights and responsibilities under the Fair Work and WHS Acts. Learn practical strategies for managing stress, supporting your own wellbeing, and contributing to a psychologically safe and inclusive care environment. Because your mental health matters too.   This course has been mapped to the Aged Care Quality Standards: 2.2.2 & 2.8.2 Read more

In everyday interactions, people often share personal struggles unexpectedly. The Incidental Counsellor course equips individuals with the skills to provide supportive, empathetic responses in these moments. While not a substitute for professional counselling, this training empowers participants with communication techniques, active listening, and self-awareness strategies to create a safe and understanding space. Learn how to manage biases, enhance empathy, and develop key counselling skills to offer immediate comfort and support when it’s needed most. Read more

This online course supports aged care workers to confidently recognise, respond to and report serious incidents in line with the Serious Incident Response Scheme (SIRS) and the Aged Care Quality Standards. Ensuring the safety, dignity and rights of every person in care. Participants gain practical knowledge to identify signs of physical, sexual, psychological and financial abuse, neglect, restrictive practices and unexplained absences, understand Priority 1 and Priority 2 reporting obligations and follow lawful reporting processes through their organisation and the My Aged Care portal. This course strengthens professional accountability, promotes consumer-centred care and empowers workers to speak up with confidence, knowing they are legally protected when reporting genuine concerns.   This course has been mapped to the Aged Care Quality Standards: 1, 2, 3 and 7 Read more

This essential online course equips aged care workers with the knowledge and confidence to deliver safe, respectful and person-centred care under the new Aged Care Act, Strengthened Quality Standards and Code of Conduct. Designed specifically for frontline workers, this program translates complex reforms into practical strategies you can apply every day. Through real world examples and clear guidance, you’ll learn how to embed rights, principles and standards into your daily practice, ensuring dignity, safety, and wellbeing for every older Australian you support.   This course has been mapped to all of the Aged Care Quality Standards. Read more