Quality Online Training for the Community Services Sector

This essential online course empowers aged care workers to recognise and respond to psychosocial risks, build mentally healthy workplaces, and understand their rights and responsibilities under the Fair Work and WHS Acts. Learn practical strategies for managing stress, supporting your own wellbeing, and contributing to a psychologically safe and inclusive care environment. Because your mental health matters too.   This course has been mapped to the Aged Care Quality Standards: 2.2.2 & 2.8.2 Read more

In everyday interactions, people often share personal struggles unexpectedly. The Incidental Counsellor course equips individuals with the skills to provide supportive, empathetic responses in these moments. While not a substitute for professional counselling, this training empowers participants with communication techniques, active listening, and self-awareness strategies to create a safe and understanding space. Learn how to manage biases, enhance empathy, and develop key counselling skills to offer immediate comfort and support when it’s needed most. Read more

This online course supports aged care workers to confidently recognise, respond to and report serious incidents in line with the Serious Incident Response Scheme (SIRS) and the Aged Care Quality Standards. Ensuring the safety, dignity and rights of every person in care. Participants gain practical knowledge to identify signs of physical, sexual, psychological and financial abuse, neglect, restrictive practices and unexplained absences, understand Priority 1 and Priority 2 reporting obligations and follow lawful reporting processes through their organisation and the My Aged Care portal. This course strengthens professional accountability, promotes consumer-centred care and empowers workers to speak up with confidence, knowing they are legally protected when reporting genuine concerns.   This course has been mapped to the Aged Care Quality Standards: 1, 2, 3 and 7 Read more

This essential online course equips aged care workers with the knowledge and confidence to deliver safe, respectful and person-centred care under the new Aged Care Act, Strengthened Quality Standards and Code of Conduct. Designed specifically for frontline workers, this program translates complex reforms into practical strategies you can apply every day. Through real world examples and clear guidance, you’ll learn how to embed rights, principles and standards into your daily practice, ensuring dignity, safety, and wellbeing for every older Australian you support.   This course has been mapped to all of the Aged Care Quality Standards. Read more

This Tracheostomy Care course provides disability support workers with the essential knowledge and skills to care for individuals with a tracheostomy. The course covers an overview of the respiratory system, tracheostomy components, and the necessary equipment for effective care. Participants will learn about tracheostomy management, including how to follow the healthcare plan and meet NDIS Practice Standards. The course also addresses potential complications, infection control protocols, and the legal considerations involved in providing safe and competent tracheostomy care. Equip yourself with the confidence to support individuals with complex respiratory needs. Read more

This online course empowers aged care professionals to deliver culturally safe, trauma-aware, and healing-informed care to Aboriginal and Torres Strait Islander Elders. Rooted in respect, truth-telling, and deep cultural understanding, the training explores the ongoing impacts of colonisation, intergenerational trauma, and the unique experiences of the Stolen Generations. Participants will develop a profound appreciation for cultural competence, learn how to recognise trauma-related behaviours, and apply strategies that foster trust, dignity, and cultural autonomy in care settings. Designed to align with Aged Care Quality Standards and promote inclusive, person-centred care, this course is essential for anyone supporting First Nations Peoples in aged care or health environments.   This course has been mapped to the Aged Care Quality Standards: 1.1.2, 2.1.5, 2.1.6, 2.2.2 & 5.1.3 Read more